Don’t bother trying to contact the apparently fictional “24/7 Customer Support”. Upgrading is actually pretty simple:
- Identify the IP address that the Range Extender is running on from the setup wizard. (Typically 192.168.0.235 if set manually or possibly .100 if set via DHCP.)
- Point your browser to that IP.
- Go to “Upgrade”.
- Upload the firmware .bin you grabbed from the Hawking site.
It took me a couple of tries to successfully upload the .bin and get the Range Extender to reboot itself. Since then, however, no problems on Vista.
By the way, the Range Extender is a signal repeater that extends the stength of your WiFi signal. I’m using one to pipe signal into the more remote nether regions of our home.